Return & Refund Policy

What is your Refund and Warranty Policy for new products?

The iClever offers a 30-day money back guarantee.

The iClever hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the warranty's length of time that applies. Any questions on iClever hardware warranty please feel free to email us via support@iclever.com.

What is your Return and Warranty Policy for Refurbished, Open-box and Dented Box products?

IClever dented Box items are products whose outer box has been torn, scratched, dented, or has other markings on it. The product itself is guaranteed to be in brand new condition and fully warranted and carry a limited 30-day return policy.

IClever refurbished products are physical items which have been returned to IClever for testing, inspection, and repair by certified technicians. Please note that some refurbished items may have dents, scratches, or other slight signs of wear. IClever refurbished products carry a 90-day warranty and a limited 30-day return policy. The refund will include the purchase price and original shipping and handling charges if applicable.

IClever open box items are previously owned physical products that have been returned to IClever. Therefore these items have been opened and touched. These items may not include documentation or retail packaging. See our support section to download instruction manuals, drivers or other updates.

Open box items carry a limited 30-day refund-only policy (no exchanges). The refund will include the purchase price and original shipping and handling charges if applicable. Please inspect and test your products immediately upon receipt.

To obtain a refund on a product purchased online, you will need to contact Customer Service via support@iclever.com.